Frequently Asked Questions

Payments

When will my credit card be charged?

Your credit card is charged at the time you place your order. Our system is inventory-based, which means if we have it in stock you can order the item. If we are out of stock on the item, you will not be able to order it. If the situation arises that we are out of an item you ordered, we will credit your account for that item.

Returns & Exchanges

Can I return or exchange an item I have ordered?

To return or exchange an item, send your invoice with the package to: Hannah's Closet 108 Madison Street, St. Louis, MO 63102. Please send information about the merchandise to be returned or exchanged and indicate if you are returning the item for a refund or exchanging it for a different color or size. Please fill out the return exchange form that is included in your original package. Shipping and handling fees are not refundable. Prices are subject to change without notice. You have 30 days to return or exchange an item. If the item purchased was a gift during the holiday season you have 30 days starting January 1 to make any returns or exchanges.

I did not receive the item I ordered?

Please contact us immediately at (614) 705-0030 or at Sales@ShopHannahsCloset.com and we will work with you on sending out the correct item or size. When the item arrives, your package will also include a return shipping label for returning the incorrect item. You will incur no additional expense on your part for an error made on our part.

Shipping

How are packages shipped at Shop Hannah's Closet?

We ship packages with USPS. Packages can take up to two weeks to arrive from the day the order is placed. 
 
Larger packages may occasional ship through UPS.
 

How will I know if my order has shipped?

All regular ground and Canadian orders are usually filled and shipped within 3-5 business days, Monday through Friday. We update your order when it ships, and you will receive an e-mail letting you know your order has shipped as well as your tracking number for your package.

Shopping

I'm having trouble adding an item to my bag.

Be sure you have made a selection from the size or color drop-down boxes and also filled in the quantity field.  After you have made your selection, be sure to click on the Add to Bag button.
 

Why should I make purchases at Hannah's Closet?

Hannah's Closet was created by Delta Gamma for all members to have a place to shop for all things Delta Gamma! Proceeds benefit Delta Gamma! Support our sisterhood & Shop Hannah's Closet!